Frequently asked Questions
Is it safe to shop online with Oscar & Rose?
We guarantee that your payment and personal data will always be kept 100% private and secure. All personal data is securely encrypted and protected with SSL (the industry standard for securing data on websites). You can confirm SSL is being used by looking for the small padlock symbol on your webpage (check the bottom or top corners). Plus, our website address will show an additional "S" after http:// when SSL is enabled and protecting your data. We never see or store your credit card number on our website; all payment cards are processed by our Bank and not by Oscar & Rose.
What payment methods do you accept?
We accept all major credit cards and you may also pay using your PayPal account.
What is my billing address?
The billing name and address appear on your monthly credit card statements and they are the ones that you used when registering with your bank. You can find them in your monthly statement or your e-banking details.
As a security measure your bank needs this information to be entered correctly by you. When we process your order, and charge your card, your bank asks us to verify the address that your card is registered to in order to make sure it really is you. (This is instead of entering your PIN)
Why has my credit card been declined?
If your credit card has been declined it can be for a number of reasons:
- You have written a number wrong.
- You have written the date or security code (CVV) wrong.
- The name and address does not match the address the Bank has on file for you.
- Your Bank has refused it for security reasons.
- There are not enough funds to cover the payment.
If you contact your Credit Card Provider or Bank they will tell you why they have declined it. You can then contact us and let us know, and we will try again.
Are all your brands authentic?
Yes, we are an authorised retailer of all the designers we feature. All our products are sourced directly from the brands and we guarantee every item to be 100% authentic.
Can you give me more product information?
If you would like more information on any of our products, please get in touch and we will be happy to assist you.
Can I pre-order an item that isn't currently in stock?
If you are interested in a size or product that shows on the website "Sold Out" please get in touch. We have an excellent relationship with the brands and will do our very best to get more.
The item I bought is now on sale, can you refund me?
Unfortunately, we are unable to refund an item if its price has been reduced after you have placed the order.
Do I have to pay tax?
Delivering within the European Union (EU)
Where applicable, VAT is included in the price of the product and you will clearly see it in your shopping bag when you check out.
Delivering outside the European Union
For some countries outside the European Union, you might be asked to pay import duties when receiving the order. Kindly note that the payment is your responsibility.