Terms & Conditions
TERMS & CONDITIONS
We are Oscar & Rose and we operate the website at oscarandrose.com. Our registered VAT number is 171472904. If you need to contact us please see our Contact us page.
ORDERING PRODUCTS FROM THE SITE
When you place an order via the Site for a product we will send you an order confirmation email listing each product you have requested to buy and an estimated delivery date for those items. Our order confirmation email is not acceptance of your order by us.
Once payment has been made for the products you have ordered, we will instruct our chosen delivery agent to arrange for the products to be delivered to you and send you a dispatch email. This email confirms that your order has been accepted by us and that a contract is formed.
We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item, or the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.
PRICE AND PAYMENT
The price of any products will be as quoted on our Site from time to time, except in cases of obvious error. These prices are shown in GBP and include UK VAT (if applicable) but exclude delivery costs, which will be added to the total amount due.
All prices and offers remain valid as advertised from time to time. The price of a product requested for payment on the Site at the time of order is accepted and will be honoured, except in cases of obvious error or if there is legal reason why we cannot honour the order at that price.
Prices shown in any currency other than Payment Currency may be an approximation at the existing currency exchange rate. In this case, the final price you pay will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. Please note that we do not have any control over how much your card issuer may charge for such transactions.
Import duty or tax costs may be invoiced to you directly from an import broker appointed by Oscar & Rose, your local courier company, your national Government or any local Government or controlling body that has the power to raise such duties or taxes in accordance with the law in your country. We have no control over how much tax or duty any such body may charge and we recommend that you contact your local customs authority to determine a landed cost price prior to completing your purchase.
We are unable to offer price adjustment on items originally purchased in a sale or on any special promotion items that are temporarily reduced in price. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further reduced.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
We accept payment via the payment methods shown in our FAQs.
By placing an order on the Site, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card, it belongs to you or you have been specifically authorised by the owner of the credit/debit card to use it. You confirm that when your order is accepted and processed by us, payment will be made in full.
AVAILABILITY OF PRODUCTS
We will always try to fulfill orders, but our only responsibility to you where a product is no longer available, or if we are unable to supply a particular product for whatever reason, is to make sure we do not charge you for the product.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
With our prior written permission, it may be possible for you to hold an order for later purchase. If we give that permission we will do our best to prevent that item being sold to another customer but we cannot guarantee it. In all cases, holding orders will be subject to a limited amount of time.
We do not accept advance payment for out of stock items but you may choose to use a feature of the Site (if it is available for the product in question) to register your email address with us for notification of arrival of the selected merchandise not held in stock.
If you have registered your email address for notification of the arrival of a specific product shown on our Site, we will attempt to notify you by email within 24 hours of the product becoming available on the Site. On occasion, certain products that are in particularly high demand may sell out during this period. The notification to you of the returning stock does not imply that the product is being held for you.
We will store a record of your transactions for a minimum of one year subject to any unforeseen event. You may view your purchases in your account up to, and usually beyond, this time. If you do not wish us to store a record of your purchases in your account please Contact us to discuss.
All products will be packaged and prepared for delivery by Oscar & Rose. We will arrange delivery of your products to your chosen address.
All delivery charge prices shown on the Site or confirmed to you, as levied by Oscar & Rose, are inclusive of any applicable UK VAT.
You will be the importer for all international deliveries of products. Therefore, before placing an order for a product, please check that your import of any products complies with any applicable import regulations, and that there are no local requirements or restrictions which may affect receipt of your products.
Oscar & Rose insures products during the time they are in transit until they are delivered to your specified delivery address. Oscar & Rose (or their delivery agent) may require a signature for any goods delivered, at which point responsibility for your purchased products passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Oscar & Rose and transfer of responsibility in the same way.
Delivery dates are estimated from the point of dispatch and are not guaranteed. We are not responsible for any delays caused by destination customs clearance processes.
You have the right to cancel your order, provided you give us written notice within 21 days after you receive a product.
If you cancel your order you must return the product to us unused, including all branded packaging. You have a duty to take good care of the products while they are in your possession.
You can still try the product on or inspect it to see if it is right for you, but we ask that you treat our products with the same care as you would in our store. Please try to keep the tags on, do not remove hygiene seals or stickers and retain the original packaging (including authenticity cards, dust bags and leather tags) as neatly as you can.
You will be responsible for the cost of sending the product back to us if you change your mind. If we do not receive the product back we may arrange for collection of the product from you at your cost.
To let us know you have changed your mind and wish to cancel your order, please email us at firstname.lastname@example.org. Please keep a copy of your cancellation email. Once you have emailed us, please follow our instructions on how to return the product to us.
We will issue you with a refund within 30 days of cancellation or receipt of the returned item.
If your order is cancelled before shipment, we will issue you with a full refund including any delivery charge.
If your order is returned by you after dispatch, we will issue you with a full refund of the product cost. You will normally be responsible for all import charges (if not a UK or EU order), delivery and return postal charges (except as required by UK or EU law) unless the product was found to be faulty or we made a mistake.
We issue refunds via the payment method you used to place the order. If you would like to exchange your product(s) rather than be issued with a refund, please contact us.
OUR RESPONSIBILITY TO YOU
We have taken every care in the preparation of the material on our Site. However, the material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy or suitability for any particular purpose.
If the need arises, we may suspend access to our Site to carry out routine or emergency work. We will not be responsible if for any reason our Site is unavailable.
If we are in breach of these T&Cs, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you order the relevant product or the time you otherwise use the Site.
These limitations and exclusions do not affect your statutory rights and only apply to the extent permitted by applicable law. Nothing in these T&Cs shall limit our liability for personal injury or death caused by our negligence.
YOUR USE OF THE SITE
You are licensed to use the material on the Site on a very limited basis: just to use the Site as intended and in accordance with these T&Cs for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of our Site.
You may not create a link to this Site from another website or document without our prior written consent.
Some areas of the Sites allow you to enter content. Please ensure that your content does not include any content which breaches intellectual property rights or confidentiality, or which is illegal (for example, offensive content).
We reserve the right to refuse to post Content on the Site or to remove Content already posted on the Site.
You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored, or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
We may revise and amend these T&Cs from time to time. You will be subject to the terms and conditions in force at the time that you order products from us or otherwise use the Site.
These T&Cs are subject exclusively to English law. We will try to solve any disagreements quickly and efficiently. Any court proceedings must take place in England or Wales.
LAST UPDATED: 1st November 2017